Every product change, trained before it's sold.
The problemWhat your best adjusters know leaves when they do.
Watch the films
Sample · Made with Coursento AI · People and places are fictional
What this film shows
A silver car with a dented bumper sits in front of a bright blue roller door. At his desk, an adjuster slides a third photograph beside two others: the same door. A claims manager closes a thick file. Between two files he watches a lesson on his phone, with a real decision in it. Then he walks the file to the investigator and slides it across her desk, calm, accusing no one.
Sample · Made with Coursento AI · People and places are fictional
What this film shows
A motor claims fraud procedure and one sentence become a plan of three lessons, which is approved before anything is made. The crew writes and reviews, a filmed lesson appears, then a referral decision and an AI tutor that cites the scene. The course is published in two languages, exported, and tracked by team, shown with sample data.
Sample · AI presenter · People and places are fictional
What this film shows
An AI presenter speaks from a claims floor, a vehicle inspection bay and an investigations office about passing on what senior adjusters know, with the estimated US fraud figure on screen and a note that its method is debated, a lesson frame, and what you keep: SCORM and cmi5, MP4, certificates and completion records.
The industry today
Promises sold on one floor, kept on another
An insurer's promise lives in its wordings. One clause decides what an agent may say across a kitchen table, what an underwriter accepts and what an adjuster pays three years later. Those people rarely share a room: tied agents, brokers, bancassurance staff, call-centre handlers and surveyors all need the same change, often before the launch date. In the Gulf the ground has moved too, with Saudi Arabia's Insurance Authority now the sole regulator and takaful sold beside conventional cover.
Claims is where the promise gets tested. Senior adjusters carry what no manual holds: the estimate that reads wrong, the story that doesn't fit the damage, the garage that keeps turning up. New handlers learn it by sitting beside them, while those people are still there. The skill is delicate, because most claims are honest and a suspicion must never sound like an accusation. Meanwhile agents chase continuing-education hours that rarely mention the product they sold last week.
- $308.6 billion
- US insurance fraud is estimated to cost $308.6 billion a year. That is an estimate from an industry-funded coalition, and its method is debated (Rutgers Center for Risk Research, 2024).Coalition Against Insurance Fraud with CSU Global, 2022
Where training breaks
What makes this hard, and what changes
The problem
What your best adjusters know leaves when they do.
With Coursento
Talk the red flags through with Coursento, or upload the procedure. Filmed scenes and referral decisions keep that judgement in the building.
The problem
Agents and brokers hear about a wording change after they've sold the old one.
With Coursento
Start from the changed wording. Change one scene and keep the rest, then send brokers a SCORM package or an MP4 that needs no Coursento account.
The problem
Sales conduct courses teach the rule, not the moment a customer asks "Am I covered?"
With Coursento
A practice conversation puts disclosure inside that moment, and an AI tutor answers from the course and cites the scene.
The problem
Takaful gets a translated conventional course, and it arrives late.
With Coursento
Create in Arabic from your own takaful material, or make a translated copy that is re-voiced and re-animated, with right-to-left built in.
How it works
From your document to a course
Turn policy wordings, underwriting guides and claims procedures into filmed, interactive courses for adjusters, agents and brokers, in English and Arabic, with assessments, certificates and SCORM or cmi5 export.
What you bring
- Policy wordings and product summaries
- Underwriting guides
- Claims and fraud procedures
- Sales conduct and disclosure rules
- Regulator circulars
Build from wordings and procedures, never claim files or policyholder records. Keep them out of your sources. Courses award no CE or CPD hours unless your accredited provider awards them.
Start from one of these
Courses to start from
Take a brief as it is, or change it to fit. It goes with you into your workspace, where nothing is made until you approve the plan.
Claims adjusters
Red Flags in Motor Claims
Three short lessons for claims adjusters, with a referral decision and a five-question check. English and Arabic.
Agents and brokers
Selling Health Cover the Right Way
Three short lessons for agents and brokers, with a practice conversation and a five-question check.
Agents and bancassurance staff
Suitability and Disclosure
Two short lessons for agents and bancassurance staff, with a decision at each customer question and a five-question check.
Sales and service teams
Takaful Explained
Two short lessons for sales and service teams on the participants' fund and the surplus, with a customer question to answer and a three-question check. Arabic and English.
Agents and call-centre staff
New Product Launch: Home Shield
A two-lesson briefing for agents and call-centre staff, from the policy wording, on what's covered and what isn't, with a five-question check.
All staff
Protecting Policyholder Data
Two short lessons for all staff on what may leave a claim file, with a decision in each lesson and a five-question check.
Who this is for
Head of claims
Passes senior adjusters' judgement on to every new handler.
Head of the agency academy
Briefs agents and brokers on a product before it's sold.
Head of the fraud investigation unit
Turns red-flag guidance into scenes that show when and how to refer.
Compliance officer
Approves the plan first, then sees who finished what.
What to measure
Coursento tracks completion, scores, time and certificates. You bring the outcome data.
- Continuing-education hours done on time
- Mis-selling complaints
- Fraud referrals
- Agent ramp time
- Days from a wording change to trained staff
- Cost per bilingual course
Supports your obligations under
- United States
- State producer continuing education (commonly 24 hours every 2 years, including ethics) · State anti-fraud training rules · NAIC Insurance Data Security Model Law
- European Union
- IDD Art. 10(2) (at least 15 hours a year) · DORA
- Gulf
- Saudi Insurance Authority rules · CBUAE insurance supervision · Takaful rules in your market · Saudi PDPL
- International
- IAIS ICP 21
Coursento helps you deliver and evidence training. It doesn't replace your compliance programme or legal advice, and it holds no certification.
Questions
Can claims and compliance approve everything before staff see it?
Yes. You approve the plan and its cost before any lesson is written, and nothing is published until you say so. Published versions never change; an edit starts a new version.
Do these courses count towards CE or CPD hours?
Not on their own. Coursento holds no accreditation, and courses award no hours unless your accredited provider awards them. What you get is the record of who finished, when, and with what score.
Can agents and brokers outside our company take a course?
Yes. SCORM or cmi5 packages in your LMS, or MP4 files, need no Coursento account. Validation against real LMSs is in progress, so test a package in yours first.
More use cases
All use cases
Your first course is one sentence away.
Describe the course you need, and approve its plan before any lesson is written.