Volunteers who know what to do before their first shift.
The problemVolunteers give you hours, not a training day.
Watch the films
Sample · Made with Coursento AI · People and places are fictional
What this film shows
On a volunteer's first Saturday at a community centre, an older visitor leans across the table and asks her to tell no one. She doesn't know what to say. In a back office a thick binder goes back on a crowded shelf. On the bus home she watches a lesson on her phone, with a real decision in it. The next Saturday she listens, promises nothing and goes to the woman with the orange lanyard.
Sample · Made with Coursento AI · People and places are fictional
What this film shows
A safeguarding policy and one sentence become a plan of three lessons, which the safeguarding lead approves before anything is made. The crew writes and reviews, a filmed lesson appears, then a practice decision and an AI tutor that cites the scene. The course is published in two languages and tracked by programme, shown with sample data.
Sample · AI presenter · People and places are fictional
What this film shows
An AI presenter speaks from a community hall, a storeroom and the yard outside about training volunteers who only have a Saturday to give, with the Saudi volunteering figure on screen, a lesson frame, and what you can show a funder: who finished and when, scores by programme, certificates, and Arabic and English versions.
The industry today
People you can't send on a training day
A nonprofit trains people it doesn't employ. Volunteers bring goodwill and a free Saturday, not a desk, a login or a training budget, and many move on within the year. Staff are stretched thin, so the volunteer manager briefs each new group by hand, in a corridor, between deliveries. In Saudi Arabia volunteering has already reached its Vision 2030 target, which means more first days than any coordinator can run in person.
What they need to know is not light. A volunteer may be the first person a visitor confides in, so safeguarding and PSEA can't wait for month three. Field workers carry cash, donations and the organisation's name into people's homes. Funders and regulators want proof of due care. Meanwhile the handbook is a long PDF last updated by someone who has left, and the evidence of training is a sheet of signatures in a drawer.
- 74.6%
- 74.6% of US nonprofits that answered a 2023 survey reported job vacancies.National Council of Nonprofits, 2023 Nonprofit Workforce Survey
- 1 million
- Saudi Arabia reached its Vision 2030 target of 1 million volunteers at the end of 2024, six years early, counted as annual volunteers.National Center for Non-Profit Sector CEO, reported by Arab News, 2024
- 28.3%
- 28.3% of US residents aged 16+ (75.7 million people) volunteered formally in 2023, giving 4.99 billion hours worth over $167 billion.US Census Bureau and AmeriCorps, Volunteering and Civic Life, 2024
Where training breaks
What makes this hard, and what changes
The problem
Volunteers give you hours, not a training day.
With Coursento
Short filmed lessons they watch on their own phones before the first shift, with the offline app where the signal drops.
The problem
Safeguarding gets one slide and a signature.
With Coursento
Filmed scenes show how a disclosure really sounds, and every lesson ends in a decision the volunteer has to make.
The problem
Volunteers come and go, so the same induction runs again and again.
With Coursento
Build it once from your handbook. When a policy changes, change one scene and keep the rest.
The problem
A funder asks who was trained, and the answer is in a drawer.
With Coursento
See who finished, with scores and certificates by programme in Coursento, ready for your next report.
How it works
From your document to a course
Turn your handbook, safeguarding policy and programme guides into short filmed courses volunteers watch on their own phones, in English and Arabic, and see who finished when a funder asks.
What you bring
- Volunteer handbook
- Safeguarding and PSEA policy
- Code of conduct
- Programme guides and field manuals
- Donation and finance procedures
SCORM or cmi5 packages in your LMS, or MP4 files, need no Coursento account. Build from policies and guides, never case files or beneficiary records.
Start from one of these
Courses to start from
Take a brief as it is, or change it to fit. It goes with you into your workspace, where nothing is made until you approve the plan.
All volunteers and staff
Safeguarding: Recognise, Respond, Report
Three short lessons for all volunteers and staff, with a quiet disclosure to handle and a five-question check. English and Arabic.
New volunteers
Welcome to the Mission
Two short lessons for new volunteers, from your handbook, with a first-shift decision and a three-question check.
Fundraisers and cash handlers
Handling Donations the Right Way
Two short lessons for fundraisers and cash handlers, with a decision at the collection point and a five-question check.
Field staff
Field Safety for Community Workers
Three short lessons for field staff, with a home-visit decision in each and a five-question check.
New staff and partners
Our Programme Model in Six Scenes
One lesson for new staff and partner organisations, from your programme guide, with a three-question check.
The public
Food Waste Awareness for the Public
One short film in Arabic for the public, with captions, to export as MP4 for your own channels.
Who this is for
Volunteer manager
Stops repeating the same briefing, and sees who is ready before the first shift.
Safeguarding lead
Approves the plan first, then sees who finished.
Programme director
Gets one way of working to every site and partner.
Development lead
Has a training record to put in the next funder report.
What to measure
Coursento tracks completion, scores, time and certificates. You bring the outcome data.
- Volunteer activation time
- 90-day retention
- Safeguarding coverage
- Completion before the first shift
- Cost per trained volunteer
- Training evidence in funder reports
Supports your obligations under
- United States
- Uniform Guidance 2 CFR 200
- European Union
- GDPR for donor data · UK Charity Commission safeguarding duties
- Gulf
- National Center for Non-Profit Sector governance (KSA)
- International
- IASC Six Core Principles (PSEA) · FATF Recommendation 8
Coursento helps you deliver and evidence training. It doesn't replace your compliance programme or legal advice, and it holds no certification.
Questions
Do volunteers need a Coursento account?
Not if the course reaches them through your LMS or as an MP4: SCORM or cmi5 packages in your LMS, or MP4 files, need no Coursento account, though MP4 files carry a small Coursento.com mark and don't show who finished. Validation against real LMSs is in progress, so test a package in yours first.
Can volunteers join without a work email?
Yes. Send an invite code or a share link, with a use limit and an expiry date, and they join with any email address. They watch on their own phones, and the offline app helps where the signal drops.
Does this replace our safeguarding training?
No. Coursento helps you deliver and evidence it. What the training says, how concerns are reported and who handles them stay with your safeguarding lead, who approves the plan before any lesson is written.
More use cases
All use cases
Your first course is one sentence away.
Describe the course you need, and approve its plan before any lesson is written.